In today's rapidly globalizing world, businesses are expanding their operations to new international markets and serving customers from...

Introduction: In today's fast-paced and highly competitive business landscape, providing excellent customer service is more important...

A customer business review (CBR) meeting is a forum for companies to assess their current customer experience (CX) initiatives, identify...

In today's highly competitive business landscape, providing an exceptional customer experience (CX) is no longer just a nice-to-have,...

Introduction: In today's digital age, the customer experience (CX) has become a critical determinant of business success. As technology...

Introduction: In today's fast-paced and highly competitive business environment, providing an exceptional customer experience (CX) is...

Customer experience (CX) is a crucial aspect of any business, but it can be especially important for small businesses. With limited...

Pro tip: CX leaders should focus on CX Projects that enhance product experience because it’s product experiences that drive salient...

The link between employee experience and customer experience is well-established. A positive employee experience leads to a positive...

AI, machine learning (ML), and chatbots can be used to deliver Customer engagement in a variety of ways. Some examples include: 1. ...

"In today's competitive business landscape, churn is a critical metric for companies to monitor and manage. It's the rate at which...

Product analytics is the practice of collecting and analyzing data about how customers use and interact with a product, with the goal of...

The customer life cycle refers to the stages that a customer goes through from the time they first become aware of the company's product...

NPS: Net Promoter Score (NPS) is a customer loyalty metric that measures how likely customers are to recommend a company's products or...

Ever wondered what a full CS Tech looks like? See what you already use and what you may additionally benefit from. CX (customer...

Customer onboarding is a necessary evil: Some stats to build the case for customer onboarding and why companies must invest in it: ·...

In today's highly competitive business environment, customer churn is a significant concern for companies of all sizes. Customer churn,...

Product adoption is the process by which new customers begin using and integrating a product into their daily lives. This process is...

If you're amongst those leaders who are wondering whether you need a CRM or a CSP this one is for you. Spoiler Alert: it may be best for...

In today's fast-paced business world, customer onboarding is a critical aspect of ensuring long-term success for any organization. A...