Vineet puri
It's Time to Get Real About Customer Success 🚀
🔥 Customers Expect More, SaaS World! Sky-high demands, complex buying cycles. 77% of B2B buyers are drowning in choices. Wake-up call:...
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Vineet puri
Dec 28, 20231 min read
Elevate with Elite Tech-Touch! 6 Smart Strategies! 🚀
If your tech touch onboarding doesn't offer tailored onboarding, personalized support, and dynamic user engagement, you're just...
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Vineet puri
Jan 13, 20236 min read
Navigating the Intersection of CX, Sustainability, and Social Impact in the SaaS Industry
In today's business landscape, companies are increasingly recognizing the importance of not only delivering exceptional customer...
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Vineet puri
Dec 30, 20227 min read
Everything Customer Success Management (CSM) software
What is a Customer Success Software? Customer Success Management (CSM) software is a type of software that is used to manage the customer...
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Vineet puri
Dec 29, 20224 min read
Customer Journey Maps for SaaS companies
In a nutshell here’s what you must do: 1. Customer Journey Maps (CJMs) are visual representations of the steps and experiences that...
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Vineet puri
Dec 28, 202210 min read
Key CX Metrics for a SaaS company
Welcome to the world of customer experience (CX). It's a complicated one, but thankfully, there are some simple metrics that can help you...
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Client Success
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