Vineet puri
Embracing Tomorrow: The Evolution from CX Surveys to Predictive Analytics
Introduction: In the fast-paced realm of customer experience (CX), change is not just constant; it's accelerating. Recently, a pivotal...
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Vineet puri
Jan 13, 20236 min read
Navigating the Intersection of CX, Sustainability, and Social Impact in the SaaS Industry
In today's business landscape, companies are increasingly recognizing the importance of not only delivering exceptional customer...
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Vineet puri
Jan 13, 20237 min read
The Power of Real-Time Customer Feedback: How to Leverage it to Drive Business Growth
In today's fast-paced business environment, staying ahead of the competition means being able to quickly and effectively respond to...
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Vineet puri
Jan 12, 20235 min read
CX in a Remote Workforce and Post-Pandemic world
The COVID-19 pandemic has forced organizations around the world to rapidly adapt to a remote workforce, and it's clear that this shift is...
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Vineet puri
Jan 12, 20235 min read
Unlocking Personalization and Efficiency: The Power of AI and Machine Learning in CX
As technology continues to evolve at a rapid pace, the use of artificial intelligence (AI) and machine learning (ML) in customer...
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Vineet puri
Jan 12, 20236 min read
The Importance of Virtual Reality (VR) and Augmented Reality (AR) in Customer Experience (CX)
In today's digital age, customers have come to expect personalized and engaging experiences from the brands they interact with. Companies...
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Vineet puri
Jan 12, 20233 min read
Beyond Digital: Meeting the CX Challenge
"Going digital is the bare minimum, true CX leaders prioritize the entire customer journey. In the digital age, personalization is not a...
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Vineet puri
Jan 12, 20234 min read
The Blueprint for CX Mastery: Creating a Customer-Focused Organization
As a business owner or leader, it's critical to always keep the needs of your customers at the forefront of your mind. After all, without...
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Vineet puri
Jan 5, 20239 min read
Breaking the Language Barrier: How Localization Drives Exceptional CX
In today's rapidly globalizing world, businesses are expanding their operations to new international markets and serving customers from...
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Vineet puri
Jan 5, 202311 min read
The Rise of Proactive and Predictive Customer Care
Introduction: In today's fast-paced and highly competitive business landscape, providing excellent customer service is more important...
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Vineet puri
Jan 5, 20238 min read
9 Steps to B2B CX Success: A Proven Guide to Optimizing Your Program
In today's highly competitive business landscape, providing an exceptional customer experience (CX) is no longer just a nice-to-have,...
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Vineet puri
Jan 5, 20237 min read
Digital CX: The Key to Unlocking Business Growth in the 21st Century
Introduction: In today's digital age, the customer experience (CX) has become a critical determinant of business success. As technology...
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Vineet puri
Jan 5, 20237 min read
Personalize or Perish: How to Drive Business Growth in the 21st Century with Tailored CX
Introduction: In today's fast-paced and highly competitive business environment, providing an exceptional customer experience (CX) is...
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Vineet puri
Jan 5, 20235 min read
Fix First Strategy is going to fail you, it’s Salient Experiences that drive Loyalty
Pro tip: CX leaders should focus on CX Projects that enhance product experience because it’s product experiences that drive salient...
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Vineet puri
Jan 5, 20233 min read
Employee Experience and Customer Experience:
The link between employee experience and customer experience is well-established. A positive employee experience leads to a positive...
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Vineet puri
Jan 5, 20237 min read
How AI, ML and Chatbots are delivering Customer Engagement?
AI, machine learning (ML), and chatbots can be used to deliver Customer engagement in a variety of ways. Some examples include: 1. ...
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Vineet puri
Jan 4, 20239 min read
Everything Churn with the end goal - Negative Churn
"In today's competitive business landscape, churn is a critical metric for companies to monitor and manage. It's the rate at which...
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Vineet puri
Jan 4, 20236 min read
Maximizing CX during the customer life cycle: tools, pitfalls & recommendations
The customer life cycle refers to the stages that a customer goes through from the time they first become aware of the company's product...
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Vineet puri
Jan 3, 20237 min read
CX Tech Stack
Ever wondered what a full CS Tech looks like? See what you already use and what you may additionally benefit from. CX (customer...
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Vineet puri
Jan 3, 20236 min read
Customer Churn: 18 indicators & 15 KPIs to watch
In today's highly competitive business environment, customer churn is a significant concern for companies of all sizes. Customer churn,...
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