Vineet puri
9 Steps to B2B CX Success: A Proven Guide to Optimizing Your Program
In today's highly competitive business landscape, providing an exceptional customer experience (CX) is no longer just a nice-to-have,...
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Vineet puri
Jan 5, 20237 min read
CX Best Practices for Small Businesses
Customer experience (CX) is a crucial aspect of any business, but it can be especially important for small businesses. With limited...
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Vineet puri
Jan 4, 20236 min read
Maximizing CX during the customer life cycle: tools, pitfalls & recommendations
The customer life cycle refers to the stages that a customer goes through from the time they first become aware of the company's product...
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Vineet puri
Dec 28, 202210 min read
Key CX Metrics for a SaaS company
Welcome to the world of customer experience (CX). It's a complicated one, but thankfully, there are some simple metrics that can help you...
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Vineet puri
Dec 28, 20226 min read
Reinventing Your Organization with a McKinsey-Approved Customer Experience!
As businesses increasingly move towards a customer-centric approach, there has been a surge in the demand for effective customer...
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