Vineet puri
The Power of Real-Time Customer Feedback: How to Leverage it to Drive Business Growth
In today's fast-paced business environment, staying ahead of the competition means being able to quickly and effectively respond to...
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Vineet puri
Jan 12, 20233 min read
Beyond Digital: Meeting the CX Challenge
"Going digital is the bare minimum, true CX leaders prioritize the entire customer journey. In the digital age, personalization is not a...
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Vineet puri
Jan 12, 20234 min read
The Blueprint for CX Mastery: Creating a Customer-Focused Organization
As a business owner or leader, it's critical to always keep the needs of your customers at the forefront of your mind. After all, without...
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Vineet puri
Jan 5, 20238 min read
9 Steps to B2B CX Success: A Proven Guide to Optimizing Your Program
In today's highly competitive business landscape, providing an exceptional customer experience (CX) is no longer just a nice-to-have,...
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Vineet puri
Jan 5, 20237 min read
Digital CX: The Key to Unlocking Business Growth in the 21st Century
Introduction: In today's digital age, the customer experience (CX) has become a critical determinant of business success. As technology...
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Vineet puri
Jan 5, 20237 min read
Personalize or Perish: How to Drive Business Growth in the 21st Century with Tailored CX
Introduction: In today's fast-paced and highly competitive business environment, providing an exceptional customer experience (CX) is...
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Vineet puri
Jan 5, 20237 min read
CX Best Practices for Small Businesses
Customer experience (CX) is a crucial aspect of any business, but it can be especially important for small businesses. With limited...
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Vineet puri
Jan 5, 20235 min read
Fix First Strategy is going to fail you, it’s Salient Experiences that drive Loyalty
Pro tip: CX leaders should focus on CX Projects that enhance product experience because it’s product experiences that drive salient...
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Vineet puri
Jan 5, 20233 min read
Employee Experience and Customer Experience:
The link between employee experience and customer experience is well-established. A positive employee experience leads to a positive...
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Vineet puri
Jan 4, 20236 min read
Maximizing CX during the customer life cycle: tools, pitfalls & recommendations
The customer life cycle refers to the stages that a customer goes through from the time they first become aware of the company's product...
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Vineet puri
Dec 28, 20224 min read
CX4Dollars
CX Isn't As Much About Customers As It Is About Generating & Conserving Dollars & Driving Company Valuations North From being a...
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Vineet puri
Dec 28, 20226 min read
Reinventing Your Organization with a McKinsey-Approved Customer Experience!
As businesses increasingly move towards a customer-centric approach, there has been a surge in the demand for effective customer...
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