Vineet puri
It's Time to Get Real About Customer Success 🚀
🔥 Customers Expect More, SaaS World! Sky-high demands, complex buying cycles. 77% of B2B buyers are drowning in choices. Wake-up call:...
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Vineet puri
Jan 13, 20237 min read
The Power of Real-Time Customer Feedback: How to Leverage it to Drive Business Growth
In today's fast-paced business environment, staying ahead of the competition means being able to quickly and effectively respond to...
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Vineet puri
Jan 5, 202311 min read
Revitalize Your Relationship: The Power of Customer Business Review Meetings
A customer business review (CBR) meeting is a forum for companies to assess their current customer experience (CX) initiatives, identify...
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Vineet puri
Jan 5, 20237 min read
Digital CX: The Key to Unlocking Business Growth in the 21st Century
Introduction: In today's digital age, the customer experience (CX) has become a critical determinant of business success. As technology...
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Vineet puri
Jan 5, 20237 min read
Personalize or Perish: How to Drive Business Growth in the 21st Century with Tailored CX
Introduction: In today's fast-paced and highly competitive business environment, providing an exceptional customer experience (CX) is...
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Vineet puri
Jan 5, 20235 min read
Fix First Strategy is going to fail you, it’s Salient Experiences that drive Loyalty
Pro tip: CX leaders should focus on CX Projects that enhance product experience because it’s product experiences that drive salient...
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Vineet puri
Jan 5, 20233 min read
Employee Experience and Customer Experience:
The link between employee experience and customer experience is well-established. A positive employee experience leads to a positive...
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Vineet puri
Jan 5, 20237 min read
How AI, ML and Chatbots are delivering Customer Engagement?
AI, machine learning (ML), and chatbots can be used to deliver Customer engagement in a variety of ways. Some examples include: 1. ...
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Vineet puri
Jan 3, 202314 min read
Want to drive product adoption? Understand the who, what, when, and how of product adoption
Product adoption is the process by which new customers begin using and integrating a product into their daily lives. This process is...
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Vineet puri
Jan 2, 20235 min read
CRM vs CSP - which one is for you?
If you're amongst those leaders who are wondering whether you need a CRM or a CSP this one is for you. Spoiler Alert: it may be best for...
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Vineet puri
Dec 31, 20225 min read
10 CUSTOMER SUCCESS KPIs
Effective customer success management is crucial for any business looking to retain and grow its customer base. Measuring and tracking...
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Vineet puri
Dec 30, 20227 min read
Everything Customer Success Management (CSM) software
What is a Customer Success Software? Customer Success Management (CSM) software is a type of software that is used to manage the customer...
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Client Success
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