🔥 Customers Expect More, SaaS World! Sky-high demands, complex buying cycles. 77% of B2B buyers are drowning in choices. Wake-up call:...

If your tech touch onboarding doesn't offer tailored onboarding, personalized support, and dynamic user engagement, you're just...

In today's fast-paced business environment, staying ahead of the competition means being able to quickly and effectively respond to...

The COVID-19 pandemic has forced organizations around the world to rapidly adapt to a remote workforce, and it's clear that this shift is...

A customer business review (CBR) meeting is a forum for companies to assess their current customer experience (CX) initiatives, identify...

In today's highly competitive business landscape, providing an exceptional customer experience (CX) is no longer just a nice-to-have,...

Customer experience (CX) is a crucial aspect of any business, but it can be especially important for small businesses. With limited...

Pro tip: CX leaders should focus on CX Projects that enhance product experience because it’s product experiences that drive salient...

NPS: Net Promoter Score (NPS) is a customer loyalty metric that measures how likely customers are to recommend a company's products or...

Customer onboarding is a necessary evil: Some stats to build the case for customer onboarding and why companies must invest in it: ·...

If you're amongst those leaders who are wondering whether you need a CRM or a CSP this one is for you. Spoiler Alert: it may be best for...

In today's fast-paced business world, customer onboarding is a critical aspect of ensuring long-term success for any organization. A...

Customer onboarding refers to the process of efficiently and effectively introducing large numbers of customers to a product or service....

Effective customer success management is crucial for any business looking to retain and grow its customer base. Measuring and tracking...

What is a Customer Success Software? Customer Success Management (CSM) software is a type of software that is used to manage the customer...

What is Time to Value (TTV) and why is it important Time to Value (TTV) refers to the amount of time it takes for a customer to receive...

Customer referrals are one of the most valuable forms of marketing for any business. Not only do they cost nothing to acquire, but they...

CXM strategy - This must stay top of mind Visualize customers at 360 degrees, at every touchpoint in the customer journey Get total...

In a nutshell here’s what you must do: 1. Customer Journey Maps (CJMs) are visual representations of the steps and experiences that...

Welcome to the world of customer experience (CX). It's a complicated one, but thankfully, there are some simple metrics that can help you...