Vineet puri
GRR vs. NRR: The Ultimate Duo for SaaS Business Health
💡 Master GRR to plug the holes, and ace NRR to top up your bucket. It’s the secret sauce to a rock-solid and growing business....
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Vineet puri
Jan 174 min read
Embracing Tomorrow: The Evolution from CX Surveys to Predictive Analytics
Introduction: In the fast-paced realm of customer experience (CX), change is not just constant; it's accelerating. Recently, a pivotal...
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Vineet puri
Dec 28, 20231 min read
It's Time to Get Real About Customer Success 🚀
🔥 Customers Expect More, SaaS World! Sky-high demands, complex buying cycles. 77% of B2B buyers are drowning in choices. Wake-up call:...
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Vineet puri
Dec 28, 20231 min read
Elevate with Elite Tech-Touch! 6 Smart Strategies! 🚀
If your tech touch onboarding doesn't offer tailored onboarding, personalized support, and dynamic user engagement, you're just...
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Vineet puri
Jan 14, 20237 min read
Rising to the Top: The Increasing Demand for CXOs
The role of the Chief Experience Officer (CXO) has become increasingly important in recent years as businesses have begun to prioritize...
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Vineet puri
Jan 14, 20238 min read
10 Steps for Building a Culture of Data-Driven Empathy
Building a culture of data-driven empathy is essential for any organization that wants to stay competitive in today's marketplace....
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Vineet puri
Jan 13, 20236 min read
Navigating the Intersection of CX, Sustainability, and Social Impact in the SaaS Industry
In today's business landscape, companies are increasingly recognizing the importance of not only delivering exceptional customer...
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Vineet puri
Jan 13, 20238 min read
Leveraging APIs for Crafting Personalized and Seamless User Experiences
In today's digital age, businesses must strive to provide personalized and seamless user experiences to stay competitive. One powerful...
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Vineet puri
Jan 13, 20237 min read
The Power of Real-Time Customer Feedback: How to Leverage it to Drive Business Growth
In today's fast-paced business environment, staying ahead of the competition means being able to quickly and effectively respond to...
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